Ottawa-Carleton, ON
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Refers to all programs that provide immediate assistance for people who are currently experiencing severe emotional distress; for any situation that is life-threatening, or poses harm to someone; or unable to cope with a problem that demands immediate attention. Crisis services help deal with the immediate crisis, and restore people back to their original (higher) level of function so that they can identify and deal with their problems.

You may also be interested in the following subheadings:

1. Child Welfare including Children's Aid Society (CAS)

The child welfare / child protection system is a group of services that promote the well-being of children by protecting children from abuse or neglect, ensuring they are safe, and strengthening families so that they can successfully care for their children.

Publicly Funded / Free Services

The mission of the Children's Aid Society (CAS) of Ottawa is to protect children and youth (up to age 16) from all forms of abuse and neglect. Where child ... more
1602 Telesat Court, Ottawa, ON, K1B 1B1 Map
613-747-7800
Area Served: Ottawa-Carleton
Up to 16 years
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The Ontario Association of Children's Aid Societies (OACAS) is a membership organization that represents 53 children's aid societies in Ontario, and is ... more
75 Front Street East 2nd Floor, Toronto, ON, M5E 1V9 Map
416-987-7725
Area Served: Ontario
All ages
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If you are a child or youth with a concern about your experiences with a service provider or feel that your rights may have been violated, or you need ... more
250 Davisville Avenue, Toronto, ON, M7A 1G2 Map
416-325-5669
Area Served: Ontario
Up to 21 years
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The Canadian Child Welfare Research Portal (CWRP) provides access to up-to-date research on Canadian child welfare programs and policies. The Portal is a ... more
3506 University Street, Montreal, QC, H3A 2A7 Map
Area Served: Canada
All ages
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Youth in Care Canada is a national, charitable organization driven by youth and alumni from child welfare authorities across Canada. YICC exists to voice the ... more
223 Main Street, Ottawa, ON, K1S 1C4 Map
613-327-4317
Area Served: Canada
All ages
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Private Practice Professionals and Commercial Businesses

2120 Maywood Street, Ottawa, ON, K1G 1G1
613-897-4820
Areas Served: Ottawa-Carleton, Prescott and Russell County
All ages
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2197 Riverside Drive, Ottawa, ON, K1H 7X8 Map
613-714-0662
Area Served: Ottawa-Carleton
6 - 19 years
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Natasha Penny
Ottawa, ON Map
Area Served: Ottawa-Carleton
All ages
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be brave * be kind * be present
11 Barton, Ottawa, ON, K1S 5M6
613-762-8028
Area Served: Ottawa-Carleton
All ages
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2. Crisis Lines including Telephone, Online and Chat

Are you in a crisis? Crisis lines offer free, immediate and confidential one-on-one assistance to callers in need and usually operate 24 hours a day, 7 days a week. They are generally staffed by either paid professionals, or trained volunteers. They will listen, offer support and advice, and if necessary, will try to help the caller get connected to help in his/her community. 

Publicly Funded / Free Services

1 in 5 people will have some sort of mental health problem in their life. If you are experiencing a mental health crisis yourself, or you know someone who is, ... more
Ottawa, ON
613-722-6914
All ages
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A 24-hr distress line primarily for adults in Ottawa (and Champlain District Mental Health Crisis Services for Eastern Ontario). more
Ottawa, ON, K1Y 4J6 Map
613-238-3311
Area Served: Ottawa-Carleton
16 years and up
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We’ve all had a crisis. Whether you’re stressed, depressed, or just can’t take it anymore—you are not alone. The Youth Services Bureau’s 24/7 Crisis ... more
2301 Carling Avenue, Ottawa, ON Map
1-877-377-7775 (Toll Free)
Up to 18 years
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Services are free, confidential, and offered to women in a women-only environment. Support for child sexual abuse/sexual assault survivors: 24-Hour Support ... more
Ottawa, ON, K1S 5B4
613-234-2266
Area Served: Ottawa-Carleton
All ages
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The Ottawa Rape Crisis Centre (ORCC) supports and empowers women, gender-fluid, non-binary, and trans survivors 16 and older who have been affected by sexual ... more
Ottawa, ON, K1N 9P4
613-562-2334
Area Served: Ottawa-Carleton
16 years and up
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Kids Help Phone is Canada’s only bilingual phone and on-line counselling service for youth. It’s free, anonymous and confidential. Professional ... more
439 University Avenue, Toronto, ON, M5G 1Y8 Map
416-586-5437
Area Served: Canada
5 - 20 years
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Ontario-wide information and referral for people experiencing mental health and/or addiction issues. Service is provided 24/7/365 by toll-free telephone, ... more
ON, Canada
1-866-531-2600
Area Served: Ontario
All ages
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24-hr crisis line for francophones living in Ottawa and Gatineau. more
Ottawa, ON, K1L 8E3 Map
613-741-6433 x18005679699
Area Served: Ottawa-Carleton
All ages
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Secure text and online chat service for women and members of LGBTQ2S+ communities in Ottawa and Lanark County who may be living through increased violence and ... more
ON, Canada
Areas Served: Ottawa-Carleton, Lanark County
All ages
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Free, anonymous, confidential 24-hr telephone and TTY crisis telephone line to all women in the province of Ontario who have experienced any form of ... more
Toronto, ON, M5T 2W2 Map
416-863-0511
Area Served: Ontario
All ages
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Distress Centres Ontario (DCO) is a non-profit association of community-based distress centres in Ontario.   If you are in distress or crisis and need ... more
700 Lawrence Avenue West, Toronto, ON, M6A 3B4 Map
416-486-2242
Area Served: Ontario
All ages
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Provincial support line for francophones. For women affected by violence. 24/7/365. Offers a listening ear, information, safety planning, information and ... more
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
Pratiquer la distanciation sociale, bien que ce soit une mesure de prévention contre la propagation du COVID-19, peut compromettre la sécurité des femmes et des enfants victimes de violence et/ou à risque de le devenir. Nous reconnaissons que les femmes et les enfants vivant dans la violence auront plus que jamais besoin de soutien durant une période incertaine comme celle-ci. Tu as besoin de parler? Fem’aide 1-877-336-2433 est toujours à l’écoute. Malgré des restrictions et adaptations à leurs services, les centres de femmes, y compris les maisons d’hébergement, peuvent aussi vous aider.
Toronto, ON, M5G 2P6
1-877-336-2433
Area Served: Ontario
16 years and up
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Good2Talk is a free, confidential and anonymous helpline providing professional counselling and information and referrals for mental health, addictions and ... more
ON, Canada
1-866-925-5454
Area Served: Ontario
16 - 30 years
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Métis Nation of Ontario (MNO) offers a 24-hour Mental Health and Addictions Crisis Line. Are you looking for culturally specific Métis health and ... more
66 Slater Suite, Ottawa, ON, K1P 5H1
Area Served: Ontario
All ages
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The Ontario Poison Centre in Toronto has been serving the general public and healthcare professionals throughout Ontario since 1979. Although the Poison ... more
555 University Avenue, Toronto, ON, M5G 1X8 Map
1-800-268-9017
Area Served: Ontario
All ages
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You deserve to be heard. We’re here to listen. A safe space to talk, 24 hours a day, every day of the year. Call or text 988. more
Canada
Area Served: Canada
All ages
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If you are FEELING SAD or DISTRESSED and want to talk, support is a phone call away. Service is available in Cree, Ojibway, Inuktitut, English and French. ... more
ON, Canada
1-855-242-3310
Area Served: Canada
All ages
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Youthspace.ca offers emotional support and crisis intervention to youth in Canada under 30yrs. Our highly-trained volunteers are online every night (6 PM to ... more
Victoria, BC Map
Area Served: Canada
Up to 30 years
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Are you thinking about suicide? Talk Suicide is here to listen. Call 1-1-833-456-4566 toll-free, anytime – or text 45645 between from 4 pm to midnight EST. more
439 University Ave., Toronto, ON, M5G 1Y8 Map
1-833-456-4566 (Crisis Line)
Area Served: Canada
All ages
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Private Practice Professionals and Commercial Businesses

Intersections Therapy Collective
436 MacLaren Street, Ottawa, ON, K2P 0M8 Map
613-699-2764
Area Served: Ottawa-Carleton
Accepting patients: Yes
16 years and up
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3. Walk-In Counselling

Looking for an appointment the same day, or within a few days? Walk-in counselling clinics provide counseling services, without a need to book a long time in advance. They can be helpful for many issues such as family conflict, stress, grief, depression, anxiety, relationship issues, separation, divroce or abuse. Most of the time, no appointment is required, though some clinics may require you to call ahead the same day to book appointments for that day. 

Publicly Funded / Free Services

Offer a range of social services (counselling and support services) in English and French to all residents of Ottawa. Counselling services are provided to ... more
310 Olmstead, Ottawa, ON, K1L 7K3 Map
613-233-8478
Area Served: Ottawa-Carleton
6 years and up
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The Walk-in Clinic at Crossroads helps families to get started on the road to understanding. Do you have any concerns about your child's behaviour, ... more
1755 Courtwood Crescent, Ottawa, ON, K2C 3J2 Map
613-723-1623 x333
Area Served: Ottawa-Carleton
Up to 12 years
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South-East Ottawa Community Health Centre works with the diverse community of South-East Ottawa and with partners throughout the region to provide and advocate ... more
1355 Bank Street, Ottawa, ON, K1H 8K7 Map
613-737-5115
Area Served: Ottawa-Carleton
All ages
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Trained and experienced Psychologists, Social Workers, and Psychotherapists at The Counselling Group provide a full range of counselling and support services ... more
2255 Carling Ave, Ottawa, ON, K2B 7Z5 Map
613-722-2225 x352
Area Served: Ottawa-Carleton
All ages
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Wabano’s Mental Health Walk-in Counselling is a free counselling service for First Nations, Métis, and Inuit clients of any age or gender. It offers the ... more
299 Montreal Road, Ottawa, ON, K1L 6B8 Map
613-748-0657
Area Served: Ottawa-Carleton
All ages
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Offers a variety of programs including * Counselling and Referral * Early Years Centre for children ages 0-6 * Children and Youth Services * Services for ... more
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
All ages
Add to Info Cart
Are you having problems with a relationship, or a recent break-up? Too much fighting at home? Struggling with questions of sexual orientation or gender ... more
2301 Carling Avenue, corner of Richardson Ave, Ottawa, ON, K2B 7G3 Map
613-562-3004
Area Served: Ottawa-Carleton
12 - 20 years
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Support for Life’s Challenges Free Counselling Services No Appointment Necessary Trained Professional Counsellors No referral is required for the ... more
2255 Carling Avenue, Ottawa, ON, K2B 7Z5 Map
613-722-2225
Area Served: LHIN Champlain
All ages
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Private Practice Professionals and Commercial Businesses

Mélanie Lacombe
Ottawa, ON
343-321-0634
Area Served: Ottawa-Carleton
Accepting patients: Yes
6 - 20 years
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Oxford York: Counselling and Psychotherapy
300 Main Street West, Hawkesbury, ON, K6A 2H7 Map
343-801-0172
Area Served: Ottawa-Carleton
Accepting patients: Yes
14 years and up
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4. Hospital Emergency Department

Is there an emergency such as medical or mental health emergency? If less intense options (e.g. calling a crisis line) are not possible or haven't helped, then it may be helpful to visit the local hospital Emergency Department. Typical mental health emergencies include:

* thoughts of suicide to the point where the person requires emergency help to keep them from ending their life; 

* manic episode or psychosis where a person is behaving in an irrational way with inability to function. 

 

Publicly Funded / Free Services

The Ottawa Hospital has a variety of mental health services which include inpatient and outpatient programs (including first episode psychosis, eating ... more
501 Smyth Road, Ottawa, ON, K1H 8L6 Map
613-722-7000
Area Served: Ottawa-Carleton
16 years and up
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Queensway Carleton Hospital is a community hospital which provides outpatient and inpatient mental health services. more
3045 Baseline Road, Ottawa, ON, K2H 8P4 Map
613-721-2000
Area Served: Ottawa-Carleton
All ages
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CHEO is a pediatric hospital that provides various mental health services to children, youth and families up to age 16-18. more
Special Services During Pandemics (e.g. COVID/Corona), Disasters and Related Emergencies
During COVID, mental health services at CHEO have changed. Outpatient services are still being offered VIRTUALLY, i.e. via telephone, or via videoconferencing (i.e. Ontario Telemedicine Network or Zoom). Inpatient services are significantly more restricted and thus only available for the most severe psychiatric emergencies.
401 Smyth Road, Ottawa, ON, K1H 8L1 Map
613-737-7600
Area Served: LHIN Champlain
Up to 17 years
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5. Emergency Shelter and Housing

There are various shelters that people can use when they have no place to go.

 

Emergency shelters are places for people to live temporarily when they don't have a place to stay. Emergency shelters (such as women's shelters) are primarily meant for those fleeing an abusive relationship, sexual abuse or domestic violence. Some shelters limit their clientele by gender or age.

 

Homeless shelters are temporary places to stay, usually meant for homeless people. Usually located in downtown areas, they are similar to emergency shelters. The main difference is that homeless shelters are usually open to anyone, without regard to the reason for need. Some shelters limit their clientele by gender or age.

Publicly Funded / Free Services

The City of Ottawa provides emergency housing and shelter information to individuals and families who need shelter. There are several types of emergency ... more
110 Laurier Avenue West, Ottawa, ON, K1P 1J1 Map
866-261-9799
Area Served: Ottawa-Carleton
All ages
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Community-based emergency shelter and housing program for homeless single women in Ottawa, with two locations in Ottawa. more
515 MacLaren St, Ottawa, ON, K1R 5K5 Map
613-233-2243
Area Served: Ottawa-Carleton
All ages
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Interval House of Ottawa is committed to ending the cycle of violence and to empowering women and children who are victims of violence. We provide emergency ... more
ON, Canada
613-234-8511
Area Served: Ottawa-Carleton
All ages
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The Booth Centre is one of the many social services provided by the Salvation Army. The Booth Centre provides shelter, food, clothing, counselling for homeless ... more
171 George Street, Ottawa, ON, K1N 5W5 Map
613-241-2818
Area Served: Ottawa-Carleton
All ages
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Shepherd's of Good Hope offers various services and programs, which includes the Men's Emergency Shelter. The capacity of the Men's Shelter is 120 beds, and ... more
233 Murray Street, Ottawa, ON, K1N 5M8 Map
613-789-8210
Area Served: Ottawa-Carleton
18 years and up
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Social service agency that provides a full range of programs and services for young pregnant women, young moms and dads, and their infants and young children. ... more
780 l'Eglise Street, Ottawa, ON, K1K 3K7 Map
613-749-2491
Area Served: Ottawa-Carleton
Up to 24 years
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Offers a variety of programs including * Counselling and Referral * Early Years Centre for children ages 0-6 * Children and Youth Services * Services for ... more
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
All ages
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The new building includes:12 Emergency Housing Units for young men 12 – 20 years old, 12 Transitional Housing Units for young men 16 – 21 years old, 6 ... more
Ottawa, ON Map
613-907-8975
Area Served: Ottawa-Carleton
12 - 21 years
Add to Info Cart
We’ve all had a crisis. Whether you’re stressed, depressed, or just can’t take it anymore—you are not alone. The Youth Services Bureau’s 24/7 Crisis ... more
2301 Carling Avenue, Ottawa, ON Map
1-877-377-7775 (Toll Free)
Up to 18 years
Add to Info Cart
Helps youth aged 16 to 20 to find and maintain safe and appropriate housing, whether it be immediate access to emergency shelters or longer-term solutions. more
147 Besserer, Ottawa, ON, K1N 6A7 Map
613-241-7913 x331
Area Served: Ottawa-Carleton
16 - 21 years
Add to Info Cart
The long-term housing program is a stepping stone towards true independence. Recognizing that youth who have experienced significant difficulties during ... more
2675 Queensview Dr., Ottawa, ON, K1N 8R3 Map
613-288-1343 x223
Area Served: Ottawa-Carleton
16 - 20 years
Add to Info Cart
Supportive housing for youth aged 16 to 20. Semi-independent, supportive, affordable, semi-furnished bachelor apartments for up to one year. Staff is available ... more
Ottawa, ON Map
613-789-8220
Area Served: Ottawa-Carleton
16 - 21 years
Add to Info Cart
This program offers young men aged 12 to 20 immediate access to safe housing. Open 365 days a year, the Young Men’s Shelter is always ready to welcome youth ... more
Confidential Information protégé, Ottawa, ON Map
613-907-8975
Area Served: Ottawa-Carleton
12 - 20 years
Add to Info Cart
Emergency housing for young women (aged 12-20), 365 days of the year, 24 hours a day, staffed by an all-woman team. The shelter has 30 beds and offers both ... more
Ottawa, ON Map
613-789-8220
Area Served: Ottawa-Carleton
12 - 20 years
Add to Info Cart
Provides a broad range of mental health, legal, parenting, and abuse support programs geared at boys, men, fathers and their families. * Therapy & ... more
26 Mansur Terrace, Toronto, ON, M3J 3R1 Map
647-479-9611
Areas Served: Ontario, Toronto, Middlesex County, Ottawa-Carleton
All ages
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The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON, Canada
Area Served: Ontario
16 years and up
Add to Info Cart

6. Women's Shelters

Women's shelters are places where women (and their children) can go to stay, and are typically for women fleeing domestic violence from their partners or spouses. Women's shelters offer safe, temporary housing and usually other services to enable a return to independent living such as counselling and referrals to community resources.

Publicly Funded / Free Services

Harmony House is a second stage (the only one in Eastern Ontario) women's shelter assisting women and their children make the transition from a life of fear ... more
Ottawa, ON, K1R 1A1 Map
613-233-3386
Area Served: Ottawa-Carleton
All ages
Add to Info Cart
Interval House of Ottawa is committed to ending the cycle of violence and to empowering women and children who are victims of violence. We provide emergency ... more
ON, Canada
613-234-8511
Area Served: Ottawa-Carleton
All ages
Add to Info Cart
La Maison d’amitié est une maison d’hébergement venant en aide aux femmes victimes de violence et à leurs enfants. La ... more
Ottawa, ON, K1N 8Z6 Map
613-747-0020 x6137479136
Area Served: Ottawa-Carleton
All ages
Add to Info Cart
Shelter offering temporary refuge for female victims of family violence and their children. Smoke-free environment. more
Ottawa, ON, K1N 5C9 Map
613-241-8297 x24
Area Served: Ottawa-Carleton
All ages
Add to Info Cart
Full-serviced agency working with female victims of domestic violence, which provides: * 24/7 help/crisis line * Emergency shelter for women and their ... more
ON, Canada
613-257-3469
Areas Served: Lanark County, Ottawa-Carleton
All ages
Add to Info Cart
Nelson House of Ottawa Carleton is an organization which provides shelter for women and children who are being abused. Nelson House exists to provide safety ... more
Ottawa, ON, K2C 3J1 Map
613-225-0533 x6132253129
Area Served: Ottawa-Carleton
All ages
Add to Info Cart
Chrysalis House is a twenty-five bed home that provides emergency shelter and support to abused women and their children. Support to women includes individual ... more
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
All ages
Add to Info Cart
Offers a variety of programs including * Counselling and Referral * Early Years Centre for children ages 0-6 * Children and Youth Services * Services for ... more
2 MacNeil Court, Ottawa (kanata), ON, K2L 4H7 Map
613-591-3686
Area Served: Ottawa-Carleton
All ages
Add to Info Cart
Helps youth aged 16 to 20 to find and maintain safe and appropriate housing, whether it be immediate access to emergency shelters or longer-term solutions. more
147 Besserer, Ottawa, ON, K1N 6A7 Map
613-241-7913 x331
Area Served: Ottawa-Carleton
16 - 21 years
Add to Info Cart
Supportive housing for youth aged 16 to 20. Semi-independent, supportive, affordable, semi-furnished bachelor apartments for up to one year. Staff is available ... more
Ottawa, ON Map
613-789-8220
Area Served: Ottawa-Carleton
16 - 21 years
Add to Info Cart
Emergency housing for young women (aged 12-20), 365 days of the year, 24 hours a day, staffed by an all-woman team. The shelter has 30 beds and offers both ... more
Ottawa, ON Map
613-789-8220
Area Served: Ottawa-Carleton
12 - 20 years
Add to Info Cart
The ministry funds many programs and services to help women and their children live free of domestic violence. These programs and services are delivered ... more
ON, Canada
Area Served: Ontario
16 years and up
Add to Info Cart
"We are a unified voice collaborating, educating and innovating for systemic change that ends violence against women making Canada a model for safety in ... more
ON, Canada
613-680-5119
Area Served: Canada
All ages
Add to Info Cart
Something missing from our directory? Help your community by suggesting a resource!
Can't find what you were looking for? Contact an information and referral service.
Resource Lists by Other Organizations
Ottawa Public Health (OPH)
Catchment: Ottawa-Carleton
The Resource Guide – Greater Ottawa Area [PDF 11.8 MB] reflects mental health resources and supports located throughout the Ottawa area (Champlain LHIN). This guide is not an exhaustive list of all supportive services, but rather a starting point – feel free to explore how these resources could assist you (the caregiver) or the person you care for (child, youth, adult, older adult) on the journey to recovery.
Posted: Sep 22, 2016
Language: EN,FR
Catchment: Ottawa-Carleton
Concise list of mental health and addictions services in Ottawa area.
Posted: Dec 10, 2018
Language: EN,FR
LigneSanteChamplain.ca
Catchment: Ottawa-Carleton
Posted: Jul 4, 2014
Language: EN,FR
Children's Hospital of Eastern Ontario (CHEO)
Catchment: Ottawa-Carleton
A map of child/youth mental health services in Ottawa, Ontario, Canada. If printed out, it is meant to be printed out on legal size and poster size, and posted in waiting areas or in a clinic.
Posted: Mar 17, 2017
Language: EN
Catchment: Ottawa-Carleton
Concise list of Ottawa area mental health resources for youth prepared by Youthnet, a program of the Children's Hospital of Eastern Ontario (CHEO).
Posted: Feb 22, 2015
Language: EN,FR
Catchment: Ottawa-Carleton
Longer list of Ottawa area mental health resources prepared by Youthnet, a progam of the Children's Hospital of Eastern Ontario (CHEO).
Posted: Feb 23, 2015
Language: EN
Catchment: Ottawa-Carleton
List of Ottawa community resources for transitional aged youth (age 16-24).
Posted: May 13, 2015
Language: EN
Catchment: LHIN Champlain
“Red Flags” is a Quick Reference Guide for Early Years professionals.Red Flags outlines a range of functional indicators or domains commonly used to monitor healthy child development, as well as potential problem areas for child development. It is intended to assist in the determination of when and where to refer for additional advice, formal assessment and/or treatment.
Posted: Sep 28, 2015
Language: EN
Catchment: LHIN Champlain
"From Rollercoaster to Recovery" is a detailed guide for families and individuals on how to navigate the addictions and mental health system in the Champlain LHIN.
Posted: May 2, 2013
Language: EN,FR
Ottawa Public Health (OPH)
Catchment: LHIN Champlain
List of mental health resources and supports located throughout the Ottawa area (Champlain LHIN).
Posted: Aug 16, 2017
Language: EN,FR
Catchment: Ontario
List of aboriginal mental health services in Ontario created by the Ontario Aboriginal Health Advocacy Initiative (OAHAI).
Posted: Sep 16, 2015
Language: EN
Children's Mental Health Ontario (CMHO)
Catchment: Ontario
CMHO has list of child/youth mental health services for communities throughout Ontario.
Posted: Sep 1, 2020
Language: EN
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