The PCFC strives to bring the voice of service users to the forefront of planning and policy tables to drive system improvements. Hearing the voices of lived experience is crucial. We can share our personal stories and help organizations to understand the good and the not so good experiences people accessing Mental Health services face.

All PCFC staff and volunteers have personal experience with the mental health or addictions system, either directly or supporting a loved one. We understand what it is like to live each day being affected by mental illness. Our number one objective is ensuring that people living with mental illness and addictions have the best quality of life, both within the hospital setting and in the community.

The Council offers resource information, support, and education to service users, providers, and are contracted by a number of organizations, to partner for system improvement both locally and at the broader regional/provincial level.