Macdonald Youth Services
Family Navigator Program

Our professional navigators guide families through the numerous therapeutic services available to youth aged 13–24 in the province of Manitoba. Collaborating with service providers in the youth and adult systems, Family Navigators locate resources that match identified needs, facilitate connections to these resources as efficiently as possible and support families along the way.

Families can access these services by calling (toll free) or emailing our clinically trained Family Navigators who will respond to requests for assistance within two business days. The initial contact with parents, caregivers or youth will take place over the phone; however, to gain full understanding of the family’s needs, a face-to-face meeting may be scheduled.

Our Family Navigator Program recognizes and respects that each family’s experiences and needs are unique and therefore offers support and services based on an individualized assessment. Using a strengths-based approach, needs and strengths are identified and considered when seeking out appropriate therapeutic services for the family.

Once the appropriate resource has been identified, Family Navigators facilitate the connection between the families and the service provider and support the family as required. A follow up with the family will occur within one week to ensure that the identified resource matched the family’s needs. A three-month follow up will also occur to further assess the helpfulness of the services provided.

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